Who we are

Recovery Advocates is a no-cost patient advocacy service based in California. We support individuals and families navigating hospital discharges, skilled nursing care, and rehabilitation planning. Our goal is to help patients return home safely and with dignity by offering educational tools and personalized guidance. You can reach us at:

What Personal Data We Collect and Why

We collect personal information to provide free advocacy support and resources. This may include:

  • Contact details: Name, email, phone number
  • Messages: Any information you share via our contact forms or Facebook Messenger
  • Download interactions: When you download reports, we may request your name, email, and phone number
  • Optional information: Medical conditions or discharge planning details you choose to share for personalized support

We collect this data to:

  • Send you requested materials or reports
  • Provide personalized care guidance
  • Respond to inquiries
  • Improve our service offerings

Cookies

We use basic cookies to:

  • Understand visitor behavior (via tools like Google Analytics)
  • Improve site experience
  • Track downloads or form submissions

You can disable cookies in your browser settings, but some features may not function properly.

Who We Share Your Data With

We do not sell or rent your personal information. We only share data with trusted service providers when necessary, such as:

  • Email or SMS communication platforms (e.g., ManyChat)
  • Website analytics tools (e.g., Google Analytics)

These third parties only access data as needed to provide services and are required to protect your information.

How Long We Retain Your Data

  • Contact form or message inquiries: 12 months
  • Report download information: 2 years, unless you request deletion
  • Analytics data (cookies): Based on third-party platform retention policies (usually 26 months)

What Rights You Have Over Your Data

You have the right to:

  • Request a copy of the personal data we have about you
  • Request correction or deletion of your data
  • Withdraw consent at any time

To make a request, contact us at Facebook

Where Your Data Is Sent

Some data (e.g., form submissions, analytics) may be processed by tools that store data on servers outside the United States (e.g., Google, Meta). We use only secure, reputable services that comply with international data protection laws.

Data Security

We take reasonable precautions to protect your data. However, no online transmission is 100% secure. By using our website or messaging us, you accept that some risk is inherent.

Terms and Conditions

Use of This Site and Our Services

By accessing our website, social media pages, or messaging Recovery Advocates, you agree to these Terms:

  • You are 18 years or older
  • You agree not to misuse our content or services
  • You understand that our services are non-medical and for educational purposes only

No Medical Advice

Recovery Advocates does not provide licensed medical care or diagnosis. Our team offers advocacy and guidance based on experience, not medical authority. Always consult healthcare professionals for treatment decisions.

Intellectual Property

All content—including reports, visuals, and educational materials—are the property of Recovery Advocates and may not be copied, modified, or redistributed without written consent.

User Conduct

You agree not to:

  • Use our content for commercial purposes without permission
  • Harass or abuse our staff via messages or social media
  • Submit false or misleading information

Disclaimer of Liability

Recovery Advocates is not responsible for:

  • Decisions made based on our content
  • Errors or omissions in provided materials
  • Outcomes from healthcare services chosen after our guidance

Use of our services is at your own discretion.

Changes to This Policy

We may update this Privacy Policy and Terms at any time. Continued use of our services means you accept any changes.